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Contact us at hello@tgjewellers.com for any questions or concerns and our Customer Experience Team will be happy to assist you. We strive to respond to every customer inquiry within 1 business day!

Call us

Contact our Customer Experience Team by telephone +1.672.200.5633 for any questions or concerns you may have. Our phone line is available 7 days a week.

Fine jewelry FAQ

When pricing our diamonds, we consider several key factors to ensure fair and accurate valuation:

Carat Weight: Larger diamonds are rarer and generally more valuable.

Cut Quality: Well-cut diamonds, which offer better brilliance, are priced higher.

Color Grade: Diamonds graded from D (colorless) to Z (light yellow/brown), with colorless diamonds being more valuable.

Clarity Grade: Fewer and less noticeable inclusions mean a higher price.

Shape: Different shapes (round, princess, oval, etc.) can affect the price, with some requiring more cutting.

Market Demand: Current trends and market conditions influence diamond prices.

Certification: Diamonds with certification from reputable labs (GIA, AGS) are priced higher.

Additional Features: Factors like fluorescence, symmetry, and polish also impact value. 
By considering these factors, we ensure our diamonds are competitively priced while maintaining high standards of quality and transparency.

To figure out your ring size, you can follow these steps:

Use a Ring Sizer: Obtain a ring sizer tool and try on different sizes to find the right fit.

String or Paper Method: Wrap a piece of string or paper around your finger. Mark where it overlaps and measure the length. Use a ring size chart to find your size.

Measure an Existing Ring: Measure the inside diameter of a ring that fits well and use a ring size chart.

Visit a Jeweler: For the most accurate measurement, visit a professional jeweler.

Consider Time of Day and Temperature: Measure your finger at the end of the day and ensure your hands are warm for the best accuracy.

Comfort Fit: Ensure the ring is snug but can slide over your knuckle easily.
By using these methods, you can determine your ring size accurately and ensure a comfortable fit.

Yes, you can see a photograph of the diamond before you purchase it.

We understand how important it is to view the diamond’s details before making a decision. We provide high-resolution images and, in many cases, 360-degree videos of our diamonds. 
This allows you to examine the cut, clarity, color, and overall appearance of the diamond from every angle.
If you need further assistance or specific views of the diamond, our customer service team is available to help.

Yes, you can purchase gift certificate. Just write to us info@tgjewellers.com

Yes, you can engrave your ring.
We offer engraving services to add a personal touch to your ring. You can choose from a variety of fonts and symbols, and include meaningful dates, names, or special messages.
Engraving is typically done on the inner band of the ring to preserve the design. To arrange for engraving, simply provide the text or design you want, and our team will take care of the rest.

 
Keep in mind that engraving may add a little extra time to the delivery process.

Considered the most important of the 4Cs, cut is a reference to the arrangement of a diamond’s facets.
Often mistaken for shape, it is the way the diamond’s surface interacts with and catches the light.
A delicate balance of proportion, symmetry and polish, cut is what delivers a diamond’s much-desired brilliance.
Masterfully cut by our own foundry, our sustainably created diamonds are cut to perfection.