Lifetime Warranty

TG Jewellers provides a lifetime warranty against manufacturing defects. This warranty does not cover wear and tear and excludes the center stone. Please note that servicing your ring by a third-party jeweler will void this warranty.

 

If a center stone is lost due to loose prongs, or damaged beyond repair, TG Jewellers Is not liable for this loss.

 

Not sure if your piece broke as a result of manufacturing defects or regular wear and tear? A general rule of thumb — if your ring was damaged more than 6 months after purchase, it is usually due to wear and tear and not a manufacturer’s issue.

 

Most settings are damaged due to force on the inner band, which can cause the ring to bend and deform, leading to stones popping out. This is sometimes referred to as a ring going "out of round," and can be avoided by taking the ring off when doing hand-heavy activities.

 

Examples of manufacturing defects that result in broken rings can include: 

Stones that are loose even though they are set in a recently made ring 

Newly-made rings that are deformed, bent, or dented

Rings that are crooked

Rings that were made with incorrect material.

 

Our warranty does not cover rings that were broken due to regular wear and tear which can include: 

Discoloration due to exposure to chemicals 

Deterioration of prongs and precious metals as a result of wear 

Chipped or broken stones